Frequently Asked Questions
To provide you with the best possible shopping experience, we've answered some of our most frequently asked questions. Don't see your question answered here? Please contact us at (865) 971-5800.
Kitchens
If you have a countertop that is longer than 90", there will have to be a seam. We hide seams as best as possible, and will discuss the placement that is best for you.
That depends on the countertop material you choose. If you choose Quartz, you will not need a sealer because this is a manmade, non-porous materials However, if you choose any natural stone like Granite or Marble, you do need a sealer. We offer 1 and 10 year sealers for our natural stone countertops.
Yes! We keep stainless undermount sinks in stock. For your project, you can choose from our stocked sinks or provide your own.
Yes, your current countertop must be removed before we can come to measure. If you are getting rid of a raised bar that will also need to be cut down before our measure tech arrives. Talk with your project manager if you need help finding someone to remove your current tops.
Bathrooms
Yes! If you use KC Kitchen Center for your kitchen project and we have a remnant, we will hold it for a bathroom project if needed.
We have remnants in stock that are big enough for most bathrooms and smaller projects. If you chose one of the these that we already have available, then you only pay for what you need. However, if we have to cut into a full slab, then you will have to pay a 35 sq. ft. minimum.
Yes. We are able to make same material splash if needed, but we at least recommend tile to protect the walls and cabinets from water damage.
No. Each job is put in line behind the previous measurement. While we do try to complete jobs as fast as possible, we do not place smaller jobs in front of larger projects
Fab Only Pick Up
Yes! We call that Fab Only Pick Up meaning you provide the measurements, finished edges and other fabrication details. Our fab shop will cut and finish pieces and deliver to the showroom for you to pick up.
No, we limit Fab Only Pick Up to a select number of colors and will go over that with you during the selection process.
No, Fab Only Pick Up orders must be picked up in our showroom. If you need your slab delivered it will be treated as an install and charged accordingly.
Yes, a Fab Only Pick Up order becomes a retail sale and will be subject to TN Sales Tax.
Because we are relying on the project to be picked up and the price is so deeply discounted we must collect 100% of the payment in advance.